Skip to main content

Introduction

Every project has a lifecycle status that reflects its current stage. Status transitions control what actions are available, trigger email notifications to clients, and determine what client portal users can see.

Project Statuses​

StatusDescription
DraftInitial state. The project is being configured. Not visible to client accounts.
PlannedThe project is scheduled and ready to begin.
ActiveThe project is in progress. Testing and finding documentation are underway.
PausedWork is temporarily suspended.
CompletedAll work is finished and deliverables are ready.
CanceledThe project was terminated before completion.
ReopenedA completed or canceled project has been reopened for further work. Resets to Draft.

Project status

Status Transitions​

ActionFromToSends email
PlanDraft, ReopenedPlannedOptional (to client recipients + engaged consultants)
ActivatePlanned, PausedActiveOptional (to client recipients)
PauseActivePausedOptional (to client recipients)
CompleteActiveCompletedOptional (to client recipients)
CancelAnyCanceledOptional (to client recipients)
ReopenCompleted, CanceledReopened → DraftNo
Set to DraftAnyDraftNo
Email Notifications

Email notifications are sent only when the Send email option is enabled during a status transition. Recipients are the client's configured email recipients list.

Client Portal Visibility​

Client accounts cannot see projects in Draft status. All other statuses are visible in the client portal (subject to the user's client membership).

Status History​

Each status change is recorded with the user who made the change and a timestamp. View the status history from the status popover.

Status history